Job Opportunities
We are recruiting new graduates interested in joining our teams across eight service areas related to BPO. Below is an introduction to each work area, outlining the challenges, rewards, and skills that can be acquired, as well as those we hope you will develop.
We prioritize employee growth and offer robust support to help our employees acquire the expertise needed to excel in their assigned tasks. We encourage them to engage in their work as professionals.
HR Services
We are entrusted with overseeing our clients' personnel systems and providing HR services at every stage of the employee lifecycle, from hiring to retirement. By handling human resource data, we support effective human capital management, contributing to the future growth of our clients' companies. We also help employees achieve a healthy work-life balance by offering a variety of services and benefit programs. These include payroll service, health promotion, asset building, and recreational activities, which form the foundation of employees' lives.
General Affairs Services
Our primary role is to create a workplace environment where our clients' employees can focus on their core work. We offer a wide range of general affairs services, including building repair, vehicle maintenance, and comprehensive safe driving initiatives as well as interpretation and translation. Through daily interactions with various departments, our employees in general affairs services gain a comprehensive understanding of overall business trends and company functions. They also develop effective communication skills by engaging with a diverse group of people.
Procurement Services
Our services play a crucial role in facilitating our clients’ procurement operations, which are the foundation of their business activities. We ensure smooth transactions between the procurement department, departments requesting purchases, and suppliers. This entails daily order processing, data management, quotation preparation, and e-signature contract management. Our employees in charge of these services learn to perform their duties quickly and accurately. They will deepen their professional knowledge and expertise as they gain more experience in procurement operations.
Record To Report & Management Accounting Services
We offer our clients a range of high-quality accounting services, such as manufacturing cost accounting, expenditure calculation for procured goods, and budget performance analysis. These services contribute to the overall growth of their companies. Additionally, we initiate new projects and improvement activities to enhance the quality of services provided to commercial, manufacturing, logistics, and back-office departments. By improving the accuracy of numbers and data, our employees develop their skills to provide reliable management information. This ensures informed decision making and operational efficiency.
Finance Services
Our finance services include managing our clients' funds, receivables, and debts. We handle their deposits, payments, and bank accounts, ensuring efficient fund utilization.We also support robust internal control activities to ensure the stability and development of corporate management.Through these activities, our employees acquire valuable skills in problem solving, time management, and operational efficiency.
Master Data Maintenance Services
We handle various master data requests from our clients across different business departments, including updating and optimizing master data operations according to their needs. We ensure the stability of our master data management services through thorough analysis, periodic reviews, and continuous process improvements. Our employees involved in these activities develop the skills to identify business challenges and opportunities from the data. This enables them to provide insightful solutions and drive continuous improvement.
Sales Operation Services
We provide extensive support operations to help our clients in commercial departments focus on their primary sales activities. To this end, we prepare negotiation materials, contracts, and register new account data in the master database. We continually enhance our operations by utilizing cutting-edge business automation tools and developing more efficient processes. By promptly addressing client inquiries and requests, our employees acquire valuable problem-solving and management skills.
Customer Contact Services
We provide a wide range of services for customer contact center operations, including new product proposals, and order taking. Our services also include remote troubleshooting and repair of vending machines and drink dispensers. Additionally, our expertise in BPR and technological system building allows us to innovate and implement new approaches that go beyond traditional methods. This creates opportunities for our employees to apply novel ideas and drive continuous improvement.
BPR Projects
Streamlining Service by Automating Responses to 45% of phone inquiries, Ensuring a more Efficient Service Delivery
We are automating 45% of our operations to handle inquiries and requests from our clients' customers, internal personnel, and general consumers. Previously, all requests were handled by receptionists, who manually entered the information into a shared system. Moving forward, many of these requests and inquiries will be accepted and processed via QR code, web, or app. This automation will dramatically improve the user experience by offering greater convenience. It will also free up our employees from manually handling incoming calls, allowing them to engage in new and often more critical tasks, thereby broadening their work experience. By fundamentally reassessing conventional operations, we empower our employees to proactively propose ideas and improvements, enhancing their roles. Additionally, the collaboration between Coca-Cola Bottlers Japan and Accenture enables our employees to gain expertise in both the beverage business and Accenture's extensive business and IT consulting knowledge. This partnership provides opportunities for further skill improvement. At NeoArc, all employees strive to become true professionals, growing through their involvement in a wide variety of BPR projects and broadening their experience.
Embracing Paperless Operations: From 19,058 Paper-Based Tasks to Zero
19,058. This is the number of tasks required to process paper-based sales reports, invoices, and other customized formats for our clients' customers and business partners. NeoArc and Accenture are collaborating to transform these tasks, aiming to make them entirely paperless. Currently, we are converting these printed documents into electronic data files, but many still require paperwork. These customized formats demand significant work and time, as everything from document preparation to physical mailing was handled manually. To address this issue, we have identified the essential tasks, improved and standardized the processes, and are now leveraging technology to streamline them.
With the help of technology, we can now automatically create many invoices and transactional documents. We are also transitioning from postal mail to email or fax for sending these documents, an operation we plan to automate further. This BPR initiative provides our employees with opportunities to learn how to streamline existing operations and collaborate with clients across different departments. The time saved and knowledge gained from these efficiency improvements allows employees to tackle new business challenges.
Optimizing Efficiency for Vending Machine Data Analysts through Task Minimization
We can dramatically improve productivity for those managing data calculations from vending machines through changes in operational and system processes. These improvements can shorten calculation time by approximately 30% and reduce headcount by around 40% compared to the current 500 employees working at 200 locations annually. Additionally, these changes can cut costs by about 30%.
Historically, many conventional operations have created a burden on employees due to staff shortages caused by tough labor conditions, such as night shifts or extended overtime. This has resulted in high turnover rates. By implementing transformative improvements in operational processes, we can significantly reduce workloads, allowing employees to complete their assignments during regular daytime hours. This not only lowers the turnover rate and maintains a stable workforce but also alleviates the work burden on employees. These improvements enable employees to move beyond routine tasks into more interesting and challenging opportunities. Participants in our BPR projects will accelerate their personal growth and contribute to realizing the company's vision and mission. They will use the knowledge gained from these experiences to advance projects further, involving others across organizational boundaries and job titles.
NeoArc by the Numbers
Number of Employees
A diverse group of employees at over 200 locations in Tokyo, Osaka, Nagoya, and 35 prefectures in Japan are actively engaged in their work by sharing and combining their expertise in their respective fields.
Gender Ratio (Permanent Employees Only)
We provide a comfortable workplace environment, offering many opportunities to everyone, regardless of gender.
Percentage of Employees Working Remotely
(Permanent Employees Only)
We allow our employees to work in a variety of styles, including remotely and from satellite offices, so that they can strike a healthy work-life balance.
Average Overtime Hours
(Non-managers Only)
Besides work, our employees can also find time to engage in their hobbies, pursue further personal growth through study, or attend to other private matters.
Number of Days of Paid Leave
(Non-managers only)
We allow our employees to take paid leave in one-hour increments to support those seeking flexible work schedules.
Percentage of Male Employees Taking Childcare Leave (Permanent employees only)
As part of our efforts to create a workplace where our employees with children can easily balance their work and childcare responsibilities, we are distributing a handbook titled “Support Book for Utilization of Systems for Balancing Work and Childcare “
Female Manager Ratio
(Permanent Employees Only)
We are vigorously promoting the advancement of women through the introduction of a program that defines our commitment to the career realization of our female employees.
Average Years of Employment
(Permanent Employees Only)
We offer a wide variety of support tailored to individual work styles to ensure that everyone, from the youngest to the most seasoned, can all play an active role in our workplace.